Land Use Services Launches ‘Virtual Counter’ Service

Land Use Services

Submitting plans, permit applications, conducting zoning and development project research just got easier with the launch of the new online “Virtual Counter” customer service portal created by the County’s Land Use Services Department.

Customers and potential applicants can now do research online that used to be conducted at the customer service counter, or sometimes by phone.

Now Land Use Services customers have 24-hour, 7-day-a-week access to all the information they need regarding zoning and permitting requirements, fee estimates, and other general information. The Virtual Counter also accepts specific questions, inquiries and complaints that receive individual responses.

“The new Virtual Counter is the latest way the county is using technology to improve public service,” said Board of Supervisors Chairman Curt Hagman. “Now our customers can do everything online through the EZ-Online Permitting Portal. In addition to submitting plans and permit applications, customers now do project research online with Virtual Counter services.”

”This saves trips to County offices and time spent on the phone. This innovation is a huge step forward in our customer service capabilities,” said Land Use Services Director Terri Rahhal.

Land Use Services has also released its very own mobile app, SBC311 – Land Use Services, for Android users. The app brings the Virtual Counter features directly to your smart phone/tablet. The app is currently available at the Google Play store will be available to Apple users in the near future.

30 thoughts on “Land Use Services Launches ‘Virtual Counter’ Service”

  1. I have a mobile home on a parcel (#0620032230000) that Sam Barton from the City of Twentynine Palms has a permit showing the mobile home was placed on a foundation May 3, 1990, however it does not show the age of the mobile home. Can you provide that to me?

    Property address
    4671 Mesquite Springs Road
    Twentynine Palms, Ca. 92277
    Parcel # 0620032230000

  3. My boss is purchasing a property
    APN:0620-201-11-0000
    we would like information on how this land could be used
    is it divisible? if so how many dwellings per soft acreage ? We couldn’t find info on who the public water services, is it public? can we build a well? or tanks? what can be done?
    the Power is it close by? can meter be pulled? or can it be off grid completely ?
    can it have manufactured dwellings or rv’s? or container dwellings? does it need a slab for each dwelling? and how long is the process for all this?

  4. Hello I need to know if this specific parcel allows a 1976 Manufactured Home to be set up. Thank you
    APN – 3065-531-02

  5. Question regarding working from home as a delivery service broker and which permit if any, I need.

  6. this question is for Planning Department, we are proposing a new MODERN STYLE FAMILY RESIDENCE at city of Joshua tree and need to confirm if these studies and plans are needed.
    SOIL TEST AND REPORT
    PERCOLATION TEST
    GRADING DRAINAGE TOPO PLAN AND EROSION CONTROL
    APN # 0600-162-14-0000
    actually is an empty lot
    thank you

  7. At what point in time should we cut weeds in the Cedar Glen area of the mountains? For the most part, they are still green and growing. Is it better to wait until they begin to die off and turn brown … or better to cut them now? When do the inspectors start making their rounds?

  8. If I want to subdivide a 20 acre property into 4, 5 acre lots how much will that cost, and how long is the process? 0351-052-26-0000

  9. APN 0635-631-023

    I’m looking to gather as much information available to construct a new single family residence plus Accessory Dwelling Unit at this property.
    Should I submit to pre application submittal?
    What is the process & cost to install a water well?
    Where do I start for a septic sewer system?
    Which applications do I need to submit to building & safety? City planning?

  10. I “visited” yesterday per the phone call waiting message — which I’m listening to again as I type this. I have a simple question — but cannot get anybody to answer the phone. But you will-sure-as-heck charge me a fee if the weeds are not cut down!

  11. I sent an email to Leonor.camacho@LUS.sbcounty.gov on May 18, 2021 and again on May 21st, 2021. I have not received a response as yet to the following:

    Sent from Yahoo Mail for iPhone

    Begin forwarded message:

    APN#. 0607-071-17-0-000
    Wilma J Penner
    Frederick E Varner

    This is a new venture and any assistance or written information/guidelines would be helpful and appreciated as we consider improvements to our 5 acre plot in Joshua Tree. We are contacting the Land Use Dept. to request your assistance/guidance in our endeavor.

    Water:
    Name of water company(s), along with phone number of who to contact to obtain information and/or permits to install the water source??

    Electric:
    Name of company(s), phone number to contact for installation of electrical service to the land, i.e., Poles, electrical lines, meters, etc.

    Gas:
    Name of company(s), along with phone number to contact for installment of the Gas service lines.

    Septic System:
    Name of company(s), along with phone number to contact for installation of a septic tank, size, price, etc.

    House/home:
    House permits, what dwelling size is permissible, foundation, etc. to build on the vacant land and what can be built (tiny homes; mobile home; wood structure; modular)? Please provide Name of house construction company(s), along with phone contact information.

    Permits:
    All policy and procedures on obtaining permits, to include plans/draft copy(s). Also name of person to contact and phone number.

    Solar Panels:
    Any written information regarding use, size, installation, permits required for solar panels.

    If you have questions, please call me.
    Or, if necessary we could set up a date and time to meet with you.
    Any information can be provided via my email or US Postal Service.
    Thanks for your assistance.

    Sent from Yahoo Mail for iPhone

  12. I am following upon Permit # SOLAR-2021-00840
    On out site, there was an expect ETA of 5/27, and I just wanted to check if there was anything missed on my side.

  13. I am looking for the official county property address for apn #033834111000 on lake drive in Crestline , ca recently the new neighbor at apn # 0338341100000 has come over saying that he has our address of 24046 lake drive , with we have had for 30 years , and is now saying that he is going to use our address no, that we have used for 30 years , and this has already created a issue of gas co. attempting to turn off gas to property . please respond

  14. Dear Inspector Jeremiah Griffith:
    Elec-2021-00031 — xxxxx, Sugarloaf, California
    *permit submitted 1/6/2021
    *smoke & carbon form submitted 1/13/2021
    *clips and deck corrected and inspected on 5/27/2021
    *spa electric approved on 1/15/2021
    *smoke & carbon form resubmitted on 6/1/2021

    Please change the status to FINAL or call me at xxxxxxxxxx Thanking you in advance.

  15. I would like to upgrade my electric panel from 100 amp to 200 amp. I would like to know if this is possible.

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